Shipping policy
Thank you for shopping with Tosheeza. We are committed to delivering your order quickly and safely.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times may vary due to weather, holidays, or courier delays.
Shipping Charges
- Shipping charges are shown at checkout before you complete your order.
- We may offer free shipping on selected orders or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive tracking details via SMS, email, or WhatsApp (where available).
Delivery Information
Please make sure your shipping address and contact number are correct. Tosheeza is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable or the address is incorrect, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 48 hours of receiving your order. We will review the issue and work to resolve it as quickly as possible.
International Shipping
International shipping is available only where stated. Delivery times and shipping charges vary depending on the destination country.