Refund policy
At Tosheeza, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request an exchange under the following conditions.
Exchange Eligibility
You can request an exchange if:
- The request is made within 7 days of receiving your order.
- The item is unused, unwashed, and unworn.
- All original tags and packaging are still attached.
- The item is in its original condition.
Non-Exchangeable Items
The following items cannot be exchanged:
- Sale or clearance items.
- Items damaged due to misuse or improper care.
- Products returned without original tags or packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will review your request and arrange a replacement or exchange if applicable.
Exchange Process
- Contact our customer support team to request an exchange.
- Wait for exchange approval and instructions.
- Pack the item securely and send it back as instructed.
- Once we receive and inspect the item, we will process your exchange.
Shipping Charges
- Customers are responsible for the shipping cost of sending the item back for exchange unless the item was incorrect or damaged when received.
- Tosheeza will cover the shipping cost for sending the replacement item if the exchange is approved due to our error.
Contact Us
For exchange requests or questions, please contact us:
Email: tosheezas@gmail.com
Phone: +92 321 3171289
WhatsApp: +92 321 3171289