Frequently Asked Questions
Frequently Asked Questions
1. How can I place an order?
You can place your order directly through our website. Select your desired product, choose the required size, and click Add to Cart or Order Now.
2. How long will my order take to arrive?
Delivery times within Pakistan are approximately:
- Unstitched Lawn: 2-3 working days
- Stitched Lawn: 2-3 working days
- Formal Stitched: 2-3 working days
- Bridal Stitched: 2-3 working days
An alternative delivery timeframe may be communicated upon order confirmation.
3. Do you offer international delivery?
Yes, international delivery may be available. Delivery time and charges depend on the destination country.
4. Are customs or duty charges included?
No. Customs/duty charges are not included in the product or shipping price. Any applicable charges are the customer's responsibility.
5. Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has entered the processing or stitching stage, changes or cancellations may not be possible.
6. How can I track my order?
Once your order is dispatched, tracking details will be shared with you through the contact information provided at checkout.
7. What if my order is delayed?
If there is any unexpected delay, our team will communicate the updated delivery timeframe accordingly.
8. How can I contact Tosheeza Online?
For any questions regarding your order, products, or delivery, please contact our customer support team through the contact details provided on our website.